Manufacturing in India Nokia has set up its mobile device manufacturing facility in Chennai, India to meet the burgeoning demand for mobile devices in the country.
Nokia has unveiled the latest version of its Cognitive Analytics for Customer Insight software, providing powerful new capabilities so service provider business, IT and engineering organisations can consistently deliver a superior real-time and personalized customer experience.
Nokia Cognitive Analytics for Customer Insight provides a holistic, real-time view of the customer experience to help service providers quickly identify issues and prioritise improvements based on their customer and business impact.
In this latest release, Nokia CEI now taps advanced machine learning and deep learning algorithms co-developed with Nokia Bell Labs to provide new levels of prediction and automation capabilities to improve the subscriber experience.
The algorithms optimize themselves over time, decreasing the time required for the initial tuning of the index from months to days, and delivering a far more accurate view of subscriber satisfaction. As a result, service providers can take actions based on CEI insights and predictions six times faster to address service issues and deliver better revenue-generating services based on subscriber needs and preferences.
The latest version of the Nokia CEI also adds integration with Nokia Fastermind, which leverages machine learning to extract value from customer analytics data for real-time decisioning RTD.
The integration closes the loop from insights to action by providing automated, real-time recommendations for next-best-actions that service providers can implement to proactively address issues and improve the subscriber experience. This leads to happier customers, less churn and, ultimately, higher revenues.
This precise measurement of customer experience enables service providers to optimise the treatment and interaction they create with each customer in real-time.
The software gives service providers an unparalleled depth and breadth of information to deliver a superior customer experience.Factors affecting customer satisfaction is of worth importance in order to know the reasons or the factors which are responsible to create satisfaction among customers for a particular brand.
Success Stories See how our customers are exceeding their goals with Hootsuite. Training and Services Set your team up for success with our professional onboarding, training and support. Importance of Customer Satisfaction. Teams that measure customer satisfaction can easily calculate the expected risk of unhappy customers.
By putting a number to the importance of customer satisfaction, you can have more meaningful conversations . Phones Apple's only thiiisss much better than Samsung in customer satisfaction.
But Samsung's Galaxy Note 5 outshines Apple's iPhone 6S Plus, according to the American Customer Satisfaction . Developing a customer satisfaction programme is not just about carrying out a customer service survey.
Surveys provide the reading that shows where attention is . Improve business performance by delivering a superior customer experience.
Nokia customer care solutions let you consolidate your device management and customer .